My buyer scheduled a pool inspection WAAAY back on May 5th to occur yesterday morning. Several times she contacted him to confirm this or to ask that, even as recently as last week. Yesterday my buyer and I arrive to an empty house. No inspector. We called him and he says he “forgot”. Ok, it happens.
So we reschedule for this morning [May 24th]. Again my buyer arrives and again, no inspector(!) and this time he doesn’t answer his phone.
Desperately I call one pool company after another…all booked, it is Memorial day weekend, after all. Finally, I reach Chad Sarver at Platinum Pool Services. He’s kind, empathetic and although they’re off the books busy, tells me “we’ll make it work”. I give him the address and by God’s good fortune he’s only 15 blocks away. Between 10am to 2pm this afternoon Chad had answered his phone, agreed to the job, arrived at the home, completed the inspection (with photos), and emailed my client and I a detailed report along with a very reasonable invoice!!
THAT is how you run a successful business, and I hope if ever a need you will give him a call!
CBSHOME Real Estate
The folks at Platinum Pool treated us well. After calling multiple companies for a bid (and not getting a call back), I found Chad Sarver on Linkedin of all places. I shot him a message and he was out the next day to bid my job. I enjoyed some friendly banter with him and we got the bid back in days to open our pool with a new liner. I procrastinated getting this going a bit and we found ourselves up against a tough deadline for our son’s graduation party. Chad and his crew made it happen and was always happy to service his work after the sale, even on a holiday. Platinum was not the cheapest bid we got, but they were awesome to work with and I will continue to do business with them.
Chad with Platinum Pools has done many projects for us here at Apple Creek over the years and we have been very satisfied with his work. Chad is easy to reach when you need to and he is always there when he says he will be. We know with Chad, the job will get done and will be done to everyone’s satisfaction. I would recommend Chad and Platinum Pools for your pool needs.
Paula C., ARM
Apple Creek Apartments
Platinum Pools knows how to take care of their customers. I have used them for residential service for seven years now and won’t hesitate for another seven. We have used their services for everything from pool cleanings, openings, hardware replacement, to refurbishing the entire pool.
Platinum Pools has reasonable rates, extremely responsive, and consistently goes above and beyond to help maintain a safe, clear, and fun pool. I highly recommend them for all your pool needs.
Platinum Pools has done a great job helping us to maintain and improve an older pool. They are always very responsive to our needs or if we are having a pool problem we can always count on them to help us solve it. I think what we appreciate most is their positive and friendly service. They are always positive about a situation and try to remedy it as soon as possible in order to help us keep our members happy.
Julie C. CPT, GEI
Alegent Immanuel Wellness Center
Need a reliable responsive company to address all your pool needs, call Platinum Pool Service.
Alegent Creighton Lakeside Wellness Center and Immanuel Wellness Center
We have used Platinum Pool Service for the last 6 years. They open and close our pool along with doing repairs and ordering the latest in pool gadgets. The technicians are on time, professional, thorough and friendly. We have recommended Platinum Pool Service to friends and family.
When I first called Platinum Pools I was very frustrated with the maintenance of my pool. After trying our own solutions which we had researched and didn’t work out well for us, we called on Platinum Pool Service to give us some fresh ideas. That was when we installed the salt system and couldn’t be more pleased with how the summer went. Response time to any concerns I had was awesome, I have been afraid to do many adjustments on my own because of all the problems I had previously with clouding up the water. Scott and Chad gave me so much instruction on how to keep it clear and clean. They encouraged me to watch and learn all I could which I love. I would highly recommended Platinum Pool to anyone because of their response time (pools always seem to need something the minute you are having people over). This is a company that I know will continue to grow because of their personal care for their customers.
Thanks so much I am looking forward to another great summer of swimming!
We have been a client of Platinum Pool Service for over 6 years now. In those six years, Chad and his staff have always been very prompt to answer our calls for pool service needs. Our pool is always opened and closed on time and kept very clean throughout the season. I would recommend Platinum Pool Service to anyone who wants a clean and well maintained pool without the hassle.
For anyone looking for a first rate pool maintenance company, Platinum Pool Service is that company. We heard glowing reviews about them from a neighbor and they have lived up to those reviews in every way. Their years of experience shows in their pool knowledge and quality of service. The work is always done right the first time and when they say it will be done. They respond quickly to pool problems even if a problem arises on a weekend. We have the utmost trust in them.
“Managing a pool and aquatics program for an up-scale, West Omaha Retirement Community is an awesome responsibility. The older adults for whom we provide these services expect perfection every day. Their safety, as well as their special needs is of the utmost importance to us. However, my team knows that we could not be as successful as we are without Chad and his team at Platinum Pools.
When we met Chad in 2008, we were not looking to change pool services vendors. We thought we were ok with the one we had. But Chad’s professionalism, positive attitude, attention to detail, and even more importantly, his ability to clearly define his products and what his services consisted of immediately intrigued us. His superior customer service skills solidified the fact that the services we were receiving up to that point were subpar at best.
The working knowledge and expertise that we get from the Platinum Pools staff is incredibly vast and their products and services are of the highest quality. They can quickly locate and install parts on a moment’s notice, resulting in little to no downtime to our pool services. This is an important factor for our pool users and the reason why our clientele choose to use our pool rather than others in the area.
Over the last 5 years, Platinum Pools has provided us with a wide array of services (too many to mention them all) including a pool heater replacement; conversion from our old Solid Chlorine system to our new safer and more user friendly Liquid Chlorine system; the painting of our pool and spa and resurfacing of our deck. They also provide us with prompt delivery of daily supplies and chemicals, as well as help my team trouble shoot a variety of challenges that can arise in our pool pump room at any time (often simply walking us through the process right over the phone). They can diagnose gas and electrical problems and fix them right away. But…the most important thing Chad does from my perspective is he keeps current on all policies and compliances relating to State and National guidelines and ensures that his customers do the same. I am so grateful for this because as the manager of a large Wellness Department, I don’t have time to keep up on this aspect of pool operation, and I trust that I will always be in compliance under Chad’s watchful eye. Finally, because I am responsible for maintaining a budget for my program, I am confident that Platinum Pools have competitive prices, and that Chad will always work with me to keep my budget in check.
Many people/groups have played a role in making my program as incredible as it is. We are even a two-time, National Award Winner. Chad and his Platinum Pools team is, without a doubt, one of those groups.”
I use Platinum Pools as an all-inclusive service. They are prompt at delivering chemicals, very professional and knowledgeable when it comes to any maintenance issues and updating worn or outdated parts. I have tried other companies-but I find Platinum Pools to be the best in Omaha.
I have always been impressed with Platinum Pool Service. Chad and the rest of the team are always very responsive to any situation that comes up. They do a fantastic job!
Since 2007, the Wedgewood Townhomes Association has appreciated six full summers of pool service from Platinum Pools. With their expertise, our pool has been running smoothly. Our homeowners are always happy with the condition of their pool. Our pool needs seven days of attention each week which is provided by Platinum. Equipment updates have been professionally completed. Chad Sarver and Scott Nigro are very approachable with our questions or concerns. Looking forward to future years of continued pool service.
Wedgewood Townhomes Association